The iconic Taj Mahal Palace in Mumbai has once again retained its top position in the global rankings, marking the third consecutive year of this exceptional achievement.

This accolade comes as a result of an evaluation by TrustYou, the world’s largest guest feedback aggregator.

The remarkable consistency and excellence of the Taj Mahal Palace have even led to TrustYou formulating a case study to highlight this unparalleled success story.

Global Rankings Based on Comprehensive Data

Extensive Evaluation Process

The rankings are based on data collected from over 350 publicly available sources, including TripAdvisor and Google. This meticulous evaluation process ensures the credibility and authenticity of the results, making the annual list a trusted benchmark in the hospitality industry.

Unparalleled Performance Score

The Taj Mahal Palace achieved an impressive performance score of 94, coupled with the highest number of user reviews—more than 7,500—received by any city hotel globally. This score reflects the hotel’s exemplary online reputation and provides an insight into its unmatched service standards. It allows comparisons across competitors and evaluates performance in areas such as reviews, social presence, surveys, reach, and visibility.

Guest-Centric Excellence

Recognition of Team Dedication

Taljinder Singh, Senior Vice President – SeleQtions & Mumbai Hotels and General Manager of The Taj Mahal Palace, Mumbai, acknowledged the contribution of the hotel’s team and the steadfast loyalty of its guests. He stated, “This achievement is a testament to the unmatched dedication of the entire team and the unwavering patronage of our guests through global challenges. The Taj Mahal Palace has been a symbol of Tajness for 116 years, serving guests with unparalleled hospitality.”

Authentic Guest Feedback

Dear Lykkers! The recognition is particularly significant as it is driven by genuine guest feedback. The evaluation takes into account various parameters, including check-in, room quality, sleep experience, location, facilities, food and beverage, checkout process, and overall team performance. These factors collectively define the guest experience and underscore the hotel's commitment to excellence.

A Legacy Among Global Icons

Competing with the Best

The Taj Mahal Palace’s exceptional performance places it among the finest names in global hospitality, including the Four Seasons’ George V in Paris and The Savoy in London. This achievement not only cements the Taj Mahal Palace’s legacy but also highlights Mumbai’s prominence in the global hospitality landscape.

Evaluation Criteria

The rankings considered city hotels with over 200 rooms across major cities worldwide. The Taj Mahal Palace stood out for its holistic approach to guest satisfaction, from its luxurious accommodations to its world-class service.

The Taj Mahal Palace, Mumbai continues to be a beacon of excellence in the global hospitality industry, setting new benchmarks year after year. With its steadfast dedication to the spirit of "Tajness" and an unwavering focus on guest satisfaction, the hotel exemplifies what it means to be a true legend in the world of luxury hospitality.